Cancelling and refunds.
Last updated 22 October 2026.
Cancel any time
Paid plans are monthly subscriptions that renew until you cancel. Open Account and press Manage billing to cancel in Stripe's portal. There is no notice period and no cancellation fee. After you cancel, the paid plan stays active until the end of the period you already paid for, and then the account returns to the free plan (10 leads a week). The leads you were sent stay in your space and your CSV downloads keep working.
What happens to the pool
Leads still in your pool when the paid period ends cannot be used on the free plan and are not refunded as money. If you subscribe again before the end of the month, any leads of that month that are still in the pool are available again; leads expire at the end of the calendar month in any case.
Refunds
- First payment, seven days. If you are not satisfied with your first paid period, ask us within seven days of paying and we refund that payment in full, as long as you have not taken more than a small part of your pool (about a fifth) out of it. This is a goodwill rule, not a legal limit.
- Renewals. A renewal is not refunded once the new period has started, unless the service was unavailable or something was clearly our fault. Cancel before the renewal date to avoid being charged.
- Our mistake. If we charge you wrongly, charge twice, or you could not use the service because of a fault on our side, we refund the affected amount.
- If we end your plan. If we end a paid plan or your account for a reason that is not your fault, we refund the unused part of the current period.
- Leads we could not deliver. These return to your pool automatically; no refund of money is needed.
Your legal rights
The service is for businesses and professionals. If you are a consumer in a country where the law gives you a cooling-off or refund right, that right still applies. Nothing here takes away rights that cannot be waived.
How to ask
Reply to any email from us with the email address of your account and a short reason. Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.